Helvetia Patria turns to HP to create
industry leading e-Insurance Solutions — realizes 201% ROI
SAN FRANCISCO, California, September 19, 2005 — Helvetia Patria
Versicherungen, realizes 201-percent return on investment leveraging HP
products and solutions to create industry leading
e-Insurance Solution according to an independent study conducted by
Thoughtware Worldwide, LLC, an independent research and consulting firm
specializing in value measurement.
Helvetia Patria Group is an international insurance group with
subsidiaries, branches and business interests across Europe. The group was
formed from the merger of Helvetia (a non-life insurer) and Patria Life
Insurance. The St. Gallen, Switzerland, based company employs 4,700 staff
and has presence in six European countries. As Switzerland's fifth largest
insurer, Helvetia Patria sells life, property & casualty insurance, and
reinsurance, as well as private and occupational pension plans.
Geographically, the company's core markets consist of Switzerland, Germany,
Italy, Spain, Austria, and France.
In 2000, Helvetia Patria Versicherungen (HPV) recognized a fundamental
need to take advantage of alternative sales channels as an opportunity to
expand its market share. HPV operates regionally in an autonomous fashion,
but HPV saw an opportunity to move away from these regional silos, to
centralize and collaborate across the organization.
Given HPV’s large geographic footprint (different languages, cultures,
and business practices), HPV envisioned a centralized Internet-based
platform (the eBusiness Center) as a way to bring people together while
leveraging technology to standardize and open new distribution channels.
Additionally, HPV wanted to expand data sharing and process automation,
while maintaining strict data security. HPV saw the eBusiness Center as a
way to improve consistency and high-touch quality service, its core
differentiators. Given the magnitude of investment, HPV was concerned that
any decision could lock them into obsolete technology and become a barrier
to future opportunities.
Hewlett Packard (HP) proposed an innovative, modular approach leveraging
its successful e-Banking platform and adapting it to the insurance industry
backed by a team of industry veterans from the Swiss and European markets.
HP’s technology offered the functionality, flexibility and adaptability that
HPV required, allowing HPV to become an Adaptive Enterprise. HP’s proven
NIMIUS platform, which was previously implemented and recommended by two of
HPV’s key banking partners, played a key role in HPV’s decision.
By using HP products and services, HPV has reduced operational costs,
expanded distribution channels and increased profitability generating a
Return on Investment (ROI) of 111% in 3 years; increasing on average an
additional 30% each year, building to an impressive 201% ROI in year six.
Technology — Reliability, Flexibility and Adaptability
In HP, Helvetia Patria found a proven platform, NIMIUS, a 3-tier integration
platform providing base functionalities and concepts for presentation,
business logic services and an information system of secure data. As NIMIUS
was being used by two of HPV’s key banking partners, which provided
excellent references, HPV was assured that the solution would meet its
strict security guidelines. Moreover, leveraging the platform’s advanced
functionality, the implementation was on time and on budget. “The use of
HP’s Consulting & Integration Services and Technology decreased the
implementation time of the eBusiness Center by at least 6 months,” said
Didier Beck, Head eBusiness Center. During development, the eBusiness
platform proved to be quite flexible and reliable, making new modules easy
to install with minimal downtime.
eBusiness Center Qualitative Benefits
Beyond the financial returns, the Thoughtware Worldwide study uncovered a
number of operational and technological benefits resulting from the
operation of the eBusiness Center:
- 272% Increase in Number of Hits The number of users that have
been electronically visiting the eBusiness Center has been increasing
since 2003. It is estimated that over 20 million hits will have been
registered in 2005
- 142% Increase in Number of Log-ins The number of Log-ins to
the eBusiness Center has more than doubled between 2003 and 2005. In
2005 alone it is estimated that there will be about 170,000 Log-ins, an
increase of 142% since 2003
- 59% Reduction in Operational Costs For the period 2003-2005,
HPV increased efficiencies in running the eBusiness Center which
resulted in lower operating costs for the last three years.
Thoughtware Worldwide, LLC.’s analysis showed that the eBusiness Center’s
volume of annual premiums jumped 133% in 2004. This can be directly
attributed to the increased capacity of their volume throughput, enabled by
the efficiency of the eBusiness platform. The following illustration
represents the key economic benefits, contributing to the ROI of 201%
“In analyzing HPV’s results, the overarching theme for us was synergy. We
believe HPV’s results are indicative of what is possible when the right
combination is brought together -- proven technology, industry experts, and
a true desire to collaborate with the customer,” said Timothy Guyre,
Managing Director, Thoughtware Worldwide, LLC.
To view the comprehensive Helvetia Patria ROI study by
Thoughtware Worldwide, LLC, please select
one of the following...
About Helvetia Patria Group
The Helvetia Patria is a Europe-wide active insurance service provider with
core competencies in risk management (life and non-life insurance business,
reinsurance) as well as in private pensions. The Group is active in Central
– and Southern Europe through is regional offices, subsidiaries and
associated companies. The Group headquarters are located in St. Gallen,
Switzerland while the headquarters for Switzerland are in Basle. Just under
4,800 employees are providing services to more than two million customers in
six European countries. About 2,200 employees are working for the insurer in
Switzerland. The group generated a premium volume of over CHF 5.3 billion in
2003. The registered shares of Helvetia Patria Holding are part of the Swiss
Performance Index (SPI) and are traded at the Swiss Stock Exchange (SWX)
under the symbol HEPN.
About Thoughtware Worldwide, LLC
A privately held company, Thoughtware Worldwide,
LLC is headquartered in Boston, Massachusetts, USA and was founded in 2005
by a team of leading experts in value management bridging the best of
academia and real-world execution. Thoughtware Worldwide delivers credible,
comprehensive research and analysis that gives clients and their customers
the means to make sound and insightful business decisions in today's
volatile economic climate. Thoughtware Worldwide works with companies around
the globe to audit and understand the value realized from their investment
For more information about Thoughtware Worldwide, LLC, please log on to
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